Frequently Asked Questions
Everything you need to know about shopping with Innova.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy on all items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
Innova accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Do you offer a warranty on electronic products?
Yes, all electronic goods sold at Innova come with a standard 1-year limited warranty covering manufacturing defects and hardware malfunctions.
Can I change or cancel my order after it has been placed?
Orders can be modified or canceled within 2 hours of placement. After this window, the order enters our fulfillment process and can no longer be changed.